FAQs

A helpful list of frequently asked questions about our microtransit services

Frequently asked questions

How far in advance can I book a ride?


Rides can be booked up to 2 weeks in advance.




How do I pay for rides?


At this time, we are cash only. You will pay the driver the exact fare upon entering the vehicle. Drivers do not provide change. If you have scheduled multiple trips for the day, you will pay for all trips on your first trip.




Can I pay in advance or add money to my account?


Yes. Funds can be added to a customer's profile account for future use.




Will the driver give me a receipt after paying?


Yes, upon request only.




How much does it cost for a ride?


Cost per trip is dependent on pick up location and destination, and if you are scheduling as part of a specific program or social service entity. To schedule a ride and find out your specific trip cost, please call 1-800-425-1524.




How do I schedule a ride?


We require 24 hour notice when scheduling trips. Rides can also be scheduled up to 30 days in advance. Call 1-800-425-1524 during office hours, or leave a detailed voicemail with your trip details, including your requested date, time, pick-up location, and destination.




What are your service hours?


Our office hours are Monday - Friday, 8:00am - 5:00pm. Our first available pick up time is 8:15am, and our last available pick up time is 4:45pm.




What if I need to cancel or reschedule my ride?


Scheduled rides can be canceled and/or rescheduled at least 4 hours in advance.




What if I've paid in advance for a return trip, and cancel, do I get my money back?


Any unused funds paid by customers will be credited to the customer's profile account for future use.




Can I go to multiple locations on the same day?


Yes. As long as you have scheduled your trips in advance and are aware that these are all separate rides, meaning a fee for each ride.




Can I change my pickup location or destination?


If you call the office in advance, changes can be made. However, you cannot change your existing ride once inside the vehicle.




If I need a companion to ride with me, do they need to pay as well?


Yes. All persons riding in the vehicles will need to create a customer profile and will be charged the same fees.




How far of a destination can I ride to?


Using Courthouse Park in Downtown Fresno as a center point (1100 Van Ness Ave Fresno, CA 93724), we offer rides up to a 25 mile radius from that location.




How do I know when a driver will pick me up?


In the initial scheduling conversation we will tell you what time the driver will arrive. If that time changes, due to unforeseen variables, dispatch will reach out to inform you.




How will I know when the driver is here?


It is advised that you are waiting at the discussed location at the scheduled time. If the driver does not see you when they arrive they will place the car and reverse so that you hear the backup sound and if that doesn't work they may lightly honk the horn.




How will I recognize the vehicles?


Our vehicles are White Chevy Bolts, with black tinted windows. They currently do not have our logos on them; however, they do have green D.O.T. numbers on the front near the hood and on the bottom of the front doors.




How long will the driver wait for me?


In order for the drivers to stay on schedule, drivers will only wait 5 minutes for passengers to onboard.




Can the drivers assist me with my groceries?


Drivers may assist with loading and unloading of grocery bags under 5lbs. However, they do not assist in carrying them to your door or into your home. Curbside service only.




What are your health guidelines and mask requirements during the COVID-19 pandemic?


Inspiration Transportation is committed to offering safe transportation options that adhere to all local and state public health guidelines. All drivers and passengers will be required to wear face masks. Drivers spot clean major touch points in the vehicle in between each passenger ride. If you are experiencing COVID-19 symptoms or have been in close contact with someone who has tested positive for COVID-19 within the last 10 days, we ask that you do not use our transportation services.




Will I be able to rate my trip?


We welcome customer feedback from our passengers, which can be emailed to info@itransportev.com




How do I know Inspiration Transportation drivers are qualified?


All of our drivers have cleared a DMV check to help ensure driver and passenger safety.




Can I travel with a service animal or pet?


Service animals are always welcome, as required by law. At this time, Inspiration Transportation cannot accommodate pets.




What is Inspiration Transportation’s policy for car seats?


In compliance with California law, all passengers under age 8 must ride in an appropriate Child Restraint System (CRS), such as a safety seat or booster; and all passengers under age 2 must ride in an appropriate rear-facing safety seat. Caregivers must provide an appropriate safety seat and install it in the vehicle. Unfortunately, while drivers can provide information about LATCH attachment points, they cannot assist caregivers with installation.




Is this service meant to replace the bus service?


Inspiration Transportation is a supplement to the existing bus and public transportation systems in Fresno County and the service is meant to complement equity, reliability and efficiency improvements in the region.




What if I have comments, concerns, or questions about Metro Micro?


We welcome customer feedback from our passengers, which can be emailed to info@itransportev.com




Can I book a ride in Spanish?


Yes, we have dispatch operators who are fluent in Spanish.